Service Desk Assistant

Posted Sep 21

Due to ongoing expansion, we are currently looking for a Service Desk Assistant

This position is based in our head office in St. Martins – postcode SY11 3PZ

  • Permanent position
  • Full Time

Ridgway Rentals is a family-owned and run Plant Hire Company and this position is based at our head office in St Martins, Shropshire

Our Plant Hire Fleet consists of hydraulic excavators, dozers, dump trucks and other heavy plant machinery by Komatsu, JCB etc.


  • General Administrative duties.
  • Handling customer breakdown/service enquiries, both over the phone and in person.
  • Subcontracting: liaising with a network of service providers to facilitate timely and efficient repairs.
  • Dealing with customer complaints and damage recharges.
  • Proactively provide customers information regarding the progress of any visit(s).
  • Assisting in purchase orders and invoicing.
  • Assisting Service Controllers as required.


  • IT literate, including knowledge of MS Excel and MS Word
  • Self-disciplined with an ability to work autonomously and as part of a team
  • Excellent communication skills, both written and verbal
  • Good attention to detail
  • An enthusiastic attitude to work
  • Construction/Service experience is an advantage but not essential as training will be provided

Salary will be dependent on the successful applicant’s experience.

Ridgway Rentals Ltd is an equal opportunity employer. We welcome diversity and are committed to creating an inclusive environment for all employees.

If you are interested in this role, please email your CV to or send written applications to:

HR Dept.
Ridgway Rentals Ltd
Earthmover House,
Ridgway Business Park
St Martins, Oswestry,
Shropshire SY11 3PZ

Please note that Ridgway Rentals are unable to take any telephone applications for this post.

Previous applicants to Ridgway Rentals need not apply for this role.

About Ridgway Rentals

Ridgway Rentals is a family owned and run company based in St. Martins near Oswestry and have been supplying Nationwide Plant Hire for over 50 years. We take great pride in the excellent service we provide to our customers and expect our staff to reflect these qualities at all times.

Our Plant Hire Fleet includes 1.5 ton Mini Diggers up to 50 Ton Tracked Excavators, Wheeled Excavators, Loading Shovels, Telehandlers, Backhoes, Dumpers, Rollers, Dump Trucks, Dozers which are all delivered nationwide along with the many different attachments as required.

For more information on what Ridgway Rentals do, please look over our website.